Harris Regional Hospital and Swain Community Hospital Launches Helpline to Assist Medicare Beneficiaries in Health Plan Selection

October 25, 2018

Harris Regional Hospital and Swain Community Hospital announced today the launch of a toll-free helpline designed to help Medicare beneficiaries select a health plan that fits their needs and budget while also keeping in-network access to the doctors and hospital services they trust. 

The new toll-free helpline, run by MedicareCompareUSA, connects callers with local licensed agents who can assist in comparing Medicare Advantage, Supplement and Prescription plans and then facilitate enrollment in the plan selected. Through this program it will be easier for Medicare beneficiaries to find a plan that is in-network with both Harris and Swain hospitals and their affiliated doctors. Patients can access the helpline through a link on the hospital’s website, MyHarrisRegional.com or MySwainCommunity.com

“Seniors are bombarded with confusing messages from competing health plans and options, and this is especially true for those just turning 65 and becoming eligible for Medicare for the first time,” said Steve Heatherly, CEO. This helpline is a one-stop resource for insurance information, so seniors can be confident in the selections they make.” 

In addition to providing assistance throughout the plan application and enrollment process, agents of MedicareCompareUSA can provide an annual review of an enrollee’s Medicare coverage during Medicare’s annual enrollment period. This often includes assisting members affected by Medicare plan network changes that frequently occur on an annual basis. Doing so assures that beneficiaries have the information they need to proactively select a plan that best meets their specific needs, preferences and budget while retaining continuity of care with their providers. 

Heatherly points out that Harris Regional Hospital and Swain Community Hospital are not in-network with all insurance options or health plans, and contractual relationships may change on an annual basis. If a patient enrolls with a health plan with which the hospitals do not have a contract, they may experience increased out-of-pocket expenses for receiving care from the doctors they know and trust.

“Our patients trust us to be their healthcare partner,” said Heatherly. “This helpline will assist Medicare patients in making an informed decision regarding their insurance options at this important time in their life. We urge all local seniors to take advantage of this free service.” 


About Harris Regional Hospital & Swain Community Hospital

Harris Regional Hospital, established in 1925, is an 86-bed acute and specialty care facility serving Western North Carolina with more than 100 physicians practicing in locations throughout a multi-county region, including Harris Regional Hospital Medical Park of Franklin, an outpatient facility in Macon County.

Swain Community Hospital, established in 1950, is a 48-bed Critical Access Hospital serving a multi-county region with primary care, emergency medicine and subspecialty care including a pain clinic and a transitional care unit. Harris Regional Hospital and Swain Community Hospital began an affiliation in 1997 and joined Duke LifePoint Healthcare in 2014.

About Duke LifePoint Healthcare

Duke LifePoint Healthcare, a joint venture of Duke University Health System, Inc. and LifePoint Health® (NASDAQ: LPNT), was established to build a dynamic network of hospitals and healthcare providers. The joint venture, which brings together LifePoint's experience in community-based hospital management and Duke's world-renowned leadership in patient safety and clinical quality systems, is strengthening and improving healthcare delivery by providing community hospitals the clinical, quality and operational resources they need to grow and prosper.